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The Gap Between AI and Us.
AI is getting better. The experience is getting worse. Every week, another AI company announces a better model. More reasoning. More context. Better coding. Better agents. Better benchmarks. On paper, the progress is real. The capability curve is moving faster…
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AI Should Not Be the Wall
Voice AI is being sold as a customer service breakthrough. Lower costs. Shorter queues. Smaller teams. Support that scales without adding headcount. That is the company view. The customer view is different. When a customer calls support, they are not…